Cancellation & Refund Policy

1. Overview

At Snapplay, we want you to be completely satisfied with your subscription. This policy outlines the terms and conditions for cancelling your subscription and requesting refunds. We believe in fair and transparent policies that protect both our users and our business.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through multiple channels:

• Account Settings: Log into your account and navigate to Subscription settings
• Email: Send a cancellation request to info@snapplay.app
• Phone: Call our support team at +91 8104865652

2.2 Cancellation Processing

Once you submit a cancellation request:

• Your subscription will remain active until the end of your current billing period
• You'll continue to have access to all premium features until that date
• No further charges will be made to your payment method
• You'll receive a confirmation email within 24 hours

2.3 Immediate Cancellation

If you need immediate cancellation due to technical issues or other urgent matters, please contact our support team. We'll process your request within 2 business hours.

3. Refund Eligibility

3.1 30-Day Money-Back Guarantee

All new subscriptions come with a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your subscription, you're eligible for a full refund.

3.2 Refund Criteria

Refunds may be granted in the following circumstances:

• Technical issues that prevent you from using the service
• Billing errors or unauthorized charges
• Service unavailability for extended periods
• Changes to our terms of service that significantly impact your experience
• Duplicate charges or billing mistakes

3.3 Non-Refundable Situations

Refunds will not be provided for:

• Subscriptions cancelled after the 30-day guarantee period
• Partial months of service
• Violation of our terms of service
• Change of mind after extended use
• Device compatibility issues not related to our service

4. Refund Process

Here's how our refund process works:

4.1 Refund Timeline

The time it takes for your refund to appear depends on your payment method:

Payment Method	Processing Time	Notes
Debit Cards	3-5 business days	May take 1-2 billing cycles to appear on statement
UPI	1-3 business days	Refunded directly to your UPI-linked bank account

5. Subscription Changes and Upgrades

5.1 Plan Changes

You can upgrade or downgrade your subscription plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the start of your next billing cycle
• No fees: Plan changes are free of charge

5.2 Prorated Refunds

When downgrading or cancelling mid-cycle:

• You'll continue to have access until the end of your current period
• No refunds are provided for partial months
• Your new rate will apply at the next billing cycle

6. Special Circumstances

6.1 Technical Issues

If you experience technical problems that prevent you from using our service:

• Contact our technical support team first
• We'll attempt to resolve the issue within 48 hours
• If unresolved, you may be eligible for a refund or credit
• Documentation of the issue may be required

6.2 Service Disruptions

For extended service outages or disruptions:

• We may offer service credits or refunds
• Compensation is typically proportional to the disruption
• We'll communicate any compensation plans proactively

6.3 Family Plan Considerations

For family plan subscriptions:

• Refunds are processed for the entire family plan
• Individual family members cannot request partial refunds
• Cancellation affects all family members immediately

7. Contact Information

For all cancellation and refund requests, please contact us through the following channels:

• General Support: support@snapplay.app
• Phone Support: +91 8104865652(Mon-Fri, 9AM-6PM IST)

7.1 Response Times

We commit to responding to all requests within these timeframes:

• Cancellation requests: Within 24 hours
• Refund requests: Within 48 hours
• Urgent issues: Within 2 hours

8. Dispute Resolution

If you disagree with a refund decision:

8.1 Internal Review

• Request a review by our senior support team
• Provide additional documentation if needed
• We'll conduct a thorough review within 5 business days

8.2 External Options

• For debit card issues, contact your bank for dispute resolution
• For UPI transactions, contact your UPI app provider or bank
• Reach out to consumer protection agencies if necessary
• We're committed to resolving disputes amicably

9. Policy Updates

We may update this policy from time to time to reflect changes in our services or legal requirements. You'll be notified of any material changes via email at least 30 days before they take effect.